Returns
Due to the perishable nature of food and beverage products, we do not accept returns. However, we are committed to ensuring the quality and freshness of our products. If you experience any issues with your order, please contact us within 7 days of receipt, and we will work to resolve the issue to your satisfaction.
Refunds
We offer refunds or replacements for the following reasons:
- Damaged Products: If your item arrives damaged or spoiled, please contact us immediately with photos of the damaged item and packaging.
- Incorrect Orders: If you receive the wrong item, please contact us so we can correct the issue.
- Quality Issues: If there are any quality issues with your product, please let us know, and we will investigate the matter.
How to Request a Refund or Replacement
To request a refund or replacement, please follow these steps:
- Contact Us: Email our customer service team at [Customer Service Email] within 7 days of receiving your order. Include your order number, a description of the issue, and photos if applicable.
- Assessment: Our team will assess your request and may contact you for additional information.
- Resolution: If your request is approved, we will process a refund to your original payment method or send a replacement product, based on your preference.
Non-Returnable Items
Due to health and safety regulations, we cannot accept returns or offer refunds for:
- Opened or used products
- Products that have been tampered with or altered
- Items not purchased directly from our website
Cancellations
Orders can be cancelled within 24 hours of placing the order. After 24 hours, cancellations are not accepted as orders are processed promptly to ensure timely delivery.
Need help?
Contact us at {email} for questions related to refunds and returns.
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